I'm Inês Duvergé, a product designer passionate about simple elegant solutions to complex problems. Recently, I've been sapping the future of customer support at Intercom.

Altered photo of myself with illustrations over it

Intercom – 2023

Introduction of AI to Intercom's Inbox

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Intercom – 2022

My experience revamping the Inbox at Intercom

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Greenpick – 2021

Building an eco-reviews platform from the ground up

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Appear Here – 2019

Reducing user entry friction on signups

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Appear Here – 2020

Creating a chat based booking experience

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Thumbnail of desktop and mobile final design of the chat messages system to book a space

Experiments & interactions

Some of my prototypes and ideas while working on different projects

UI design of a marketing page of store furniture to rent by the week or month

Micro-animation of a calendar sticky bar on scroll

Occasionally I write about design

This is my way of giving back to the community

UX design

The ultimate Notion template to run efficient usability tests

UX design

What I learned from IDF's course on usability testing

All Blogposts

Don’t take my word for it

My blogposts and projects were featured in